Refund and Returns Policy
Shipping and Returns Policy
Effective Date: Jan 21, 2025
At Disabled Toilets Brisbane, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. This policy outlines our shipping process, return, and refund guidelines.
1. Shipping Policy
1.1 Delivery Areas
We offer shipping across Brisbane, South East Queensland, and other locations in Australia. For remote or regional areas, please contact us at disabledtoilets@gmail.com for delivery confirmation.
1.2 Processing Times
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed before 2:00 PM on weekdays may qualify for same-day dispatch.
1.3 Delivery Times
- Next-Day Delivery: Available for Brisbane and surrounding areas.
- Standard Shipping: Typically delivered within 2–5 business days for metro areas and 5–7 business days for regional locations.
1.4 Shipping Costs
Shipping charges are calculated at checkout based on the delivery address, product weight, and size.
- Free Local Pickup: Available from our Beenleigh location by appointment.
1.5 Tracking Orders
Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery status.
2. Returns and Refunds Policy
2.1 Refund and Exchange Timeframes
We accept refunds or exchanges under the following conditions:
- Kits and Bundles: Returns accepted up to 60 days from the delivery date.
- Individual Products: Returns accepted up to 30 days from the delivery date.
2.2 Return Conditions
To qualify for a return or exchange, the product must:
- Be in new condition.
- Remain in its original packaging.
- Be accompanied by proof of purchase (order confirmation or receipt).
Note: Products showing signs of use, damage, or missing original packaging may not be eligible for a refund or exchange.
3. How to Initiate a Return
3.1 Step 1: Contact Us
Email us at disabledtoilets@gmail.com or call 0406 084 443 to request a return authorization. Please include:
- Your order number
- Reason for the return
- Photos of the product, if applicable
3.2 Step 2: Return the Item
After authorization, ship the product back to:
Returns Department
Unit 1/11 Logan River Rd, Beenleigh QLD 4207
- Customers are responsible for return shipping costs unless the product is faulty or incorrectly supplied.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund:
- Refunds will be issued to the original payment method within 5–7 business days.
- If the item was a gift, refunds can be issued as store credit.
5. Exchanges
If you would like to exchange an item, follow the return process and specify the product you wish to receive in exchange. Exchanges are subject to product availability.
6. Non-Returnable Items
Certain items are not eligible for returns, including:
- Customized or special-order products
- Items purchased on clearance or marked as final sale
7. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or issue a refund at no additional cost to you.
8. Contact Us
For any questions or concerns about shipping, returns, or exchanges, please reach out to us:
- Phone: 0406 084 443
- Email: disabledtoilets@gmail.com
- Address: Shed 20, 4700 Mount Lindsay Highway North Maclean QLD 4280
We strive to make your shopping experience seamless and hassle-free. Thank you for choosing Disabled Toilets Brisbane!